FAQs for Clients

Frequently Asked Questions

Discover your question from underneath or present your inquiry from the 'Contact Us' form or chat with our customer care representative.
  • I need help, what do I do?
    We’re just a chat or email away, if you have any questions or concerns. We’ll take care of everything.
  • Who will write for me?
    It is important to know that all our writers are professionals who have chosen to specialize in different types of writing. These writers are well versed in the demands of various writing and possess both the skills and the professionalism to meet every requirement. The writers are aware of the importance of meeting deadlines and strive to deliver every project within the agreed period. The good news is that we have a large pool of highly qualified professional writers to choose from. We will assign one of them to work on your project base on your project requirements.
  • Can I be guaranteed that my work is 100% original?
    YES, you can. We are aware of the repercussions of plagiarism, and so are our writers. For this reason, we have created a department dedicated to scanning content to ensure that it is 100% plagiarism FREE. We have even gone ahead to warn our writers that plagiarism isn’t tolerable at Universe Writers, and writers who engage in such practices will not be allowed to continue working with us.
  • What is a rewriting and editing service?
    Rewriting and editing services are necessary when you already have a draft or the whole paper completed and would like our writer to improve its content. Both these services will require you to upload the initial text since you are not paying for writing from scratch. Editing is defined as changing the content of your draft, formatting the paper according to a particular formatting style, and proofreading the content. Editing may cover a possible change of content of up to 25-30%. Rewriting includes editing, revision, and proofreading. It covers a more in-depth change of content than editing so that we can rewrite up to 70% of your original draft.
  • Do you do any content check (Copyscape)?
    All the content we write and deliver goes through our Editorial Staff. We process every word through our Copyscape premium account (included in the cost) and proofread for grammatical accuracy. The content then is sent to our Managers & Coordinators for approval.
  • How does your custom writing service work?
    Please contact our agents through live chat to discuss your project and what it entails to know how our custom writing service works. You can also request a quote from here
  • How do I purchase content?
    Kindly contact us through live chat to make your first order, and we will set a private customer dashboard for you. We will start your project by assigning a writer to start working on it and you will be able to interact with the writer and send a ticket to the admin if need be.
  • Why Choose Universe Writers?
    There are several reasons why you should choose us: 1) Client confidentiality – Universe Writers provide complete confidentiality to our clients. No one other than us will ever have access to your personal information. Not even our trusted writers.   2) A large pool of writers – Clients choose us to take advantage of our large pool of very professional and duly experienced writers who provide only the best services.   3) Unparalleled professionalism – At Universe Writers, we boast a core of professional writers who have been screened to ensure a high level of expertise and credibility.   4) Original, high-quality work – We also guarantee that the completed project will be original and of the highest quality. The articles come with zero grammatical errors and fully address the subject area.   5) Competitive pricing – Finally, our prices are some of the most competitive on the market
  • How will I be able to send my case study/articles/materials to the writer?
    You can upload any additional materials for the writer, be it a draft, an outline, some reading material, or any other requirement at the stage of filling out your order form.
  • How is my price determined?
    Since every writing has different requirements, the prices also differ. We keep our role in making sure our writers are paid fairly, and our customers are offered reasonable and affordable prices. That being said, the price of each project depends on multiple factors: 1) What kind of work do you need to be done? Whether you need a business plan, an article, or you need editing on existing content. We will determine the price according to the intensity of the workload. 2) What is your deadline? Weeks, days of hours. You can expect a higher cost for shorter deadlines. 3) What would be the word count of your article? There is also a price per page for some writing, while some are calculated based on the number of words. So, no matter the task, Universe Writers can do it for you. While our fees may be higher than some other writing services, you are guaranteed to receive 100% original work and a personalized experience throughout. Any writing service provider that charges below $10 a piece of content is most likely bad news because that writer will only receive around $7 out of that initial $10, and who would possibly provide quality writing for that much? Because of such a low price, it will probably be written by an unqualified amateur who will fail to deliver good work. Furthermore, they may resell your work to other people to get their company extra money. Such low-price offerings could also be a sign of a scam, giving you plagiarized work, which is a severe violation of academic regulations. Our writing prices allow us to use highly qualified writers that will deliver on any task and only provide 100% original work while staying low enough to be affordable.
  • What if I do not like the outcome of my work?
    If you do not like what the writer has written, we recommend you communicate your comments to the writer with no hesitation while the order is still in progress so that the writer does not have to start anew later on. You can instantly let the writer know whether he or she is doing something wrong or guide him or her in a different direction via the discussion section on your dashboard. However, once the order is fully completed and the writer has been paid the whole amount of the bid, you will not be able to have the paper revised within this order any longer since the order is been marked as “Completed”. What you can do in such a case is place an order for editing or rewriting.
  • Is this service confidential?
    At Universe Writers, we guarantee our customers 100% confidentiality as long as they do not share their personal information with the writer themselves. We have no control over the communication you and your writer keep. Still, we guarantee that we will ever disclose no personal information you submit to us when placing the order to the writer or any third party. As long as you do not disclose such information yourself, the writer will not know where you are located or your e-mail address. Moreover, sharing such information between you and the writers is against our Confidentiality Policy. So, we strongly encourage you to keep your communication with writers within strict business limits.
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