Revised [February 2021]
Our Refund Policy Guarantee is valid until 7 days of order placement, provided that other terms are applied.
As the result of unsatisfactory work, you can claim your refund via two modes:
i) Live Chat
ii) Email us on any official ID
It’s crucial that you read the information provided here carefully. We're here to give you the best experience possible in buying content. However, sometimes our best may not be good enough – and that is inevitable due to the varying expectations of customers.
We undertake to deliver You the product that matches the deadline, quality, and instructions. If we fail to do so, You are entitled to a partial or a full refund according to this Refund Policy.
Each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favors You as we understand that the circumstances might be unique and not fully covered by this Policy.
If you are not satisfied with the initial Responses provided by Universe Writers, you may request a refund by sending a written Refund Request. Upon timely receipt of the request, Universe Writers will refund the total payment made by you. In addition, less a service and processing fee of 10% on package amount for a Content package cost will be deducted from the package amount processed for a refund.
There are no refunds for any rush service charges. 24-hour work fees and 24-hour rush changes are non-refundable.
We won’t entertain or refund any orders if the client stays non-responsive for 3 days, but the client can send us an email to hold the project if there is some personal issue. Also, if the client is non-responsive for more than 7 days, the client has to pay an extra caution fee for re-initiating the project.
If the client wants to cancel the order after the assigned writer has started working on the project, a refund won’t be applicable.
Furthermore, the customer shall forfeit the right to the refund outlined above if the customer requests more work or changes regardless of the complexity or modifications to any initial editions. You shall also forfeit the right to a refund if you do not respond on time to a status notification from www.universewriters.com.
Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy concerning related responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.
If finalizing one part of the order, the customer won’t be eligible for a refund for the rest of the remaining package.
After the refund confirmation, We will process it within 5-7 business days. Please note that the company can not be held responsible for your bank fees, processing time, and/or possible delays occurring due to any bank service issues.
! Please note that we may provide refunds via the original method of payment, or we can request for your PayPal account to send you the fund.