Money Back Guarantee

Refund Policy

Money Back Guarantee is valid until 10 days of order placement, provided that other terms are applied.

In the result of unsatisfactory work, you can claim your refund via two modes:
i) Live Chat
ii) Email us on any official ID

If you are not satisfied with the initial Responses provided by Universe Writers, you may request a refund by sending a written Refund Request. Upon timely receipt of the request, Universe Writers will refund the total payment made by you, less a service and processing fee of 10% on package amount for a Content package cost will be deducted from the package amount processed for a refund.

There are no refunds for any rush service charges. 24-hour work fees and 24-hour rush changes are non-refundable.

In case of refund approval, the client will get his amount credited back within next 10-15 Business Days.

We won’t entertain or refund any orders if the client stays non-responsive for 7 days but the client can send us an email to hold the project if there is some personal issue. Also if the client is non-responsive for more than 15 days then the client has to pay an extra caution fee i.e. $100 for re-initiating the project.

In case if the client wants to cancel the order after 15 days, refund won’t be applicable; though we can hold the project in such case and the client can come later and get the project started again.

Furthermore, the customer shall forfeit the right to the refund outlined above if customer requests more work or changes regardless of the complexity) or modifications to any of the initial editions. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from www.universewriters.com.

Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same.

In case of finalizing one part of the order, the customer won’t be eligible for a refund for the rest of the remaining package.