Revised [February 2021]
Thank you for choosing to be part of our community at universewriters.com. (“Company,” “we,” “us,” or “our”). We are committed to providing our customers with an outstanding experience on our website and using our services. To ensure that all parties involved have the best possible experience on universewriters.com, we’ve created guidelines by which all parties must adhere. This Services Agreement is meant to clarify these guidelines, the relationships between us, Clients, and Writers, and outline our payment processes and procedures. If you have any questions or concerns about this agreement, please contact us at support@universewriters.com.
When you visit our website https://www.universewriters.com (“Site”) and use our services, you trust that your experience will be smooth, secure, and ultimately beneficial. This Services Agreement is here to help you understand the rules by which we govern Writer access, Client access, and the relationships between them and between us. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Services Agreement that you disagree with, please discontinue the use of our site and our services.
This Services Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“user” or “you”), and Universe Writers (“we” or “us” or “our”). This agreement concerns your access to and use of our site, as well as any other platform connected to universewriters.com (collectively, the “Site”).
This services agreement is subject to and incorporates by reference our Terms and Conditions and Privacy Policy. You agree that you have read, understand, and agree to be bound by this entire agreement by creating an account with the Site.
In our sole discretion, we reserve the right to make changes or modifications to this Services Agreement at any time and for any reason. When any changes are made, we will update the “Revised” date at the top of this document, so please check back in now and then to ensure that you still accept our Services Agreement. It is your responsibility to review this Services Agreement to stay informed of updates periodically. Your continued use of the Site after the revised agreement is posted will be interpreted as your awareness and acceptance of the new terms.
By registering for an account or accessing the Site, you demonstrate your execution of this Services Agreement, the Privacy Policy, and any other agreements on our site electronically. This demonstration of your execution of the agreement is effective the date you registered or first accessed the Site according to the U.S. Electronic Signatures in Global and National Commerce Act (The E-Sign Act).
Your account registration constitutes an acknowledgement that you can electronically receive, download, and print this Agreement, the Privacy Policy, and any other agreements as required by our Site.
Will You Receive Records From universewriters.com?
By registering for our site, you agree to receive certain records from our sites, such as contracts, notices, and communications, electronically.
You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records or to payments or the granting of credits by any means other than electronic means. You may withdraw your consent to receive your records electronically by sending us an email to support@universewriters.com. However, if you withdraw your consent to receive records and notices electronically, we will revoke your access to our Site, and you will no longer be permitted to use our services.
We provide an online platform of freelance writing services (the “Services”) to connect writers, content providers, editors, and other contributors collectively “Writers”) with companies, agencies, organizations, entrepreneurs, students, and any individual (collectively “Clients”) seeking freelance writing services. These services include but are not limited to blog posts, newsletters, business plans, product descriptions, webpages copy, business proposals, white papers, press releases, academic papers, and other writing services (collectively “Projects”).
When a writer accepts a project from a client, they will be deemed to have entered into a Writer-Client Contract. Under this contract, a Client agrees to purchase, and a Writer agrees to deliver freelance writing services. You agree not to enter into any contractual provisions in conflict with this Services Agreement. Also, check our Confidential Policy and Terms and Conditions for more details.
You are solely responsible for ensuring compliance with your obligations to other users of this platform. If another user breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. We have no responsibility for enforcing any rights under a Writer-Client Contract. Depending on the jurisdiction, Writers and Clients may have rights under statutory warranties that cannot lawfully be excluded. Nothing in this agreement is intended to override a right that by applicable law may not be excluded. Please ensure that you are familiar with all domestic laws applicable to you.
To access the Services as a Writer, you must first register for an account on universewriters.com. By registering with the Site as a Writer, you represent and warrant that:
We may at any time verify your identification by requesting a copy of a government-issued photo ID, a credit card or billing statement, a tax receipt, and/or any postmarked business mail or by using a third-party identification service.
Upon registering with the Site, you will be given an assessment, including completing an exam, submitting writing samples, and/or providing any other content we may require to evaluate your writing skills. We reserve the right to change this assessment process at our sole discretion at any time. We may reject your assessment and terminate your account at our sole discretion and without liability or explanation to you.
If we accept you as a Writer, you must complete a public profile on the Site, which other writers and clients may see. You also consent to certain profile information being displayed publicly unless you otherwise indicate it in your profile settings or by contacting us using the contact information provided below.
Please do not provide any information that is untrue, inaccurate, not current, or incomplete. If we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Site.
By registering as a Writer on our Site, you agree that you are an independent contractor working for Clients and not, for any purpose, our employee. You agree that:
Nothing contained in this Services Agreement shall be deemed or construed to create a partnership, joint venture, or any other fiduciary relationship between you and us or between Writer and Client.
Writers will submit all text, written material in connection with the initial assessment, and any Projects (each a “Submission” and collectively, “Submissions”) through the Site. By submitting a Project, you represent and warrant that:
Upon accepting a Project, you agree:
You consent to our use of any form of plagiarism software on your Submission to check for authenticity. We reserve the right to review and reject any Submission.
Any failure to perform the obligations outlined in this Services Agreement shall count as a violation of your account. If you accumulate multiple violations, we reserve the right to suspend or terminate your account and refuse any current or future use of the Site.
You acknowledge and agree that each Submission is a “work made for hire” within the definition of Section 101 of the Copyright Act of 1976 (the “Copyright Act”), and each Submission and any resulting intellectual property rights will be the sole and exclusive property of the Client or us. If the Submission is not considered a “work made for hire” under the Copyright Act, you automatically assign to the Client or us all of your rights, title, and interest in and to the Submission.
Writers will be paid on a per Project basis on the 1st and 15th of every month, provided that the Writer’s eligible balance is greater than $100. Eligible balances are the sum of the price for all Projects that the Writer has completed during a payment period, minus our standard service fees. Will calculate eligible balances on the 10th and the 25th of every month.
Will make all payments to Writers through PayPal or Payoneer. Therefore, you must have a registered account with PayPal or Payoneer to receive payment for your work. In addition, you may be required to submit a Form W-9 or any other documentation necessary to process payment to you.
You will not be paid for any Projects that are not completed within the required time frame or that are reasonably rejected by the Client. If you fail to deliver on a Project as required under this Services Agreement, we reserve the right to deduct as a penalty up to 30% of the Project price from any eligible balance owed to you.
We reserve the right to adjust our fees at our discretion at any time.
To access the Services as a Client, you must first register with us on universewriters.com. By registering with the Site as a Client, you represent and warrant that:
We may at any time verify your identification by requesting a copy of a government-issued photo ID, a credit card or billing statement, a tax receipt, and/or any postmarked business mail or by using a third-party identification service.
Please do not provide any information that is untrue, inaccurate, not current, or incomplete. If we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Site.
You may submit requests for Projects (Order) on the Site through your account by providing the type of service you are requesting and detailed information regarding the requested work. By submitting a request for a Project, you represent and warrant that:
Fees are charged per project, based on various factors, and include a service fee payable to us. All prices are stated on our website. Must make payments immediately upon submitting a Project to the Site. You agree to pay all charges at the stated prices for any Projects that you submit. You authorize us to charge your chosen payment provider for any such purchases. Sales tax will be added to the price of purchases as deemed required by us.
If your purchase is subject to recurring charges, then you consent to us charging your payment method in advance regularly without requiring your prior approval for each recurring charge. Recurring charges for Projects will continue until you notify us of your cancellation. All payments shall be in U.S. dollars.
You agree to provide current, complete, and accurate purchase information for all purchases made via the Site. You further agree to promptly update your account and financial information, including payment method and credit or debit card expiration date, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse any Project submitted through the Site. We also reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
You are entitled to request a total of two revisions by the Writer on each Project. You must submit any revision requests within 7 days of receiving a draft. If you do not request a revision within 7 days of receiving a draft, the Project will automatically be deemed complete and closed.
You can cancel a Project at any time for a full refund, only if a Writer has not already accepted the Project. Once a Writer has accepted your Project or begun work on your project, you cannot cancel your Project. If no Writer accepts your Project within 3 days of submission, you may receive a full refund on your payment.
All Projects are entitled to two revisions by the Writer before final acceptance by you of the Project. If you reject the Writer’s submission for any reason or receive a refund for any reason, you must delete any versions of the submission from your database. You cannot use the submission or content in the future. Any rejected submissions are the exclusive property of Universe Writers.
If you are not satisfied with the Services or believe there has been an error in billing, please contact our Customer Service Department by emailing us at support@universewriters.com.
We may also refund payments to a Client if:
If you have already initiated a chargeback request with your credit card issuer, you must not request a refund from us and must not seek double recovery.
If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.
Chargebacks (challenges to a payment that a Client may file with their card issuer or financial institution) and any subsequent reversal instruction are made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow such instructions.
You acknowledge and agree that we will be entitled to recover any chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Clients through our website, as well as any processing or any other fees whatsoever incurred by us on those chargebacks and reversals.
You agree that we may reverse any such payments made to you, subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request, “Request for Information,” or similar process, you expressly agree and consent to us to share any information concerning your agreement of these terms and conditions to defeat any such chargeback request.
You agree that after connecting with a Writer or a Client through universewriters.com, you will use the Site and the Services as your exclusive method of:
You will not attempt to circumvent the Site or our fees. You agree to notify us immediately if any Writer or Client attempts to contact or pay you or request payment outside of our website.
If you violate this exclusivity provision in this Services Agreement, we reserve the right to take appropriate legal action, including, without limitation to, pursuing civil, criminal, and injunctive redress.
We will respond to clear notices of alleged intellectual property infringement. If you believe that your intellectual property rights have been violated, please notify us at support@universewriters.com, and we will investigate.
Copyright of any feedback, reputation, reviews, comments, or ratings left by you belongs solely to us. You acknowledge that these belong solely to us, notwithstanding that we permit you to use them on our Site while you have an account. We are entitled to suspend or terminate your account at any time if we believe that you are attempting to undermine our feedback system. You may not use any feedback without our express written permission in any real or virtual venue other than on universewriters.com.
Writer and Client Accounts that have not been logged into for a period of time will incur a maintenance fee per month, until either the account is closed or reactivated, for storage, bandwidth, support, and management costs of providing hosting of the Writer or Client profile, portfolio storage, listing in directories, promotion of your profile on the Website and elsewhere, file storage, message transmission, general administrative matters and message, and other storage costs. We reserve the right to close an Inactive Account.
You may close your Account at any time. The option is located in the Account Settings.
Account closure is subject to:
We may retain some of your personal information to satisfy regulatory requirements and our own external obligations. Closing your account does not necessarily delete or remove all of the information we hold.
This Services Agreement constitutes the entire agreement between you and us on the subject matter hereof. A party’s failure to exercise or enforce any right or provision of this Services Agreement shall not operate as a waiver of such right or provision.
This Services Agreement operates to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of this Services Agreement is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from this Services Agreement and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us due to this Services Agreement. You agree that this Services Agreement will not be construed against us by having drafted them. You hereby waive any defences you may have based on the electronic form of this Services Agreement and the lack of signing by the parties hereto to execute this Services Agreement.
If you have any questions regarding this Services Agreement, please contact us by emailing support@universewriters.com.
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