Privacy Policy

Privacy Policy

Revised [February 2021]

We value your trust and respect your right to personal data protection. To ensure confidentiality, we use advanced technology and comply with strict rules applied to the processing of any information.

This privacy policy is an integral part of the Terms and Conditions and defines how we (the Company) collect and use the personal data you (the Client, the User) provide on our website universewriters.com. It also describes how you can affect the use of your personal data, access and update this information.

Preamble

By using the services of this website, you give your consent to the collection, use, and transfer of your personal data under this Privacy Policy (which includes our cookies policy and agrees to the Terms and conditions.
If you disagree with this Privacy Policy, please do not use this site and do not provide us with your personal information.

Services

This privacy policy applies to this website, applications, messages, products, and other company services (hereinafter referred to as Services). You can find more information about the terms of use of the Services in the Terms and conditions.

What Personal Data We Collect and Why We Collect It

Data required to verify Customer identity, process payments, and prevent fraud, including:
– copy of payment document (a printout of our charge in your online banking,   may hide other details);
– photo-copy of the Customer’s credit card (  may cover digits or numbers except the last 4).

Contact details – Customer first and last name, email address, and phone number.

Preferences – the Company may collect information about your preferences and interests regarding our services, preferred language, and the preferred way to receive information from the Company.

Account Information – The Company collects information on how you purchased the services, the history of transactions, payments, and services, data about the services of the Company that you use, and any other information related to the created account.

Embedded Content from Other Websites – Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves similarly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information About Children – The company does not collect information about the date of birth of the person who visits this site and can not determine their age. Therefore, if you are under 16 years of age, you will need to obtain the consent of a parent or guardian to send us any personal data or visit this Site.

If you are a parent or guardian of a minor and you have reason to believe that your child or ward has provided his / her personal data to the Entity without your prior consent, please contact us at privacy@universewriters.com.

Data that the Company Collects Automatically – When you use the website, the Company can automatically collect data. Some of these data may be personal. These include language settings, IP address, location data, device, and its operating system, logins, login time, requested URL, system status reports, browser version, the result of the site visit (viewing data or ordering services), search history, type of viewed data, addresses of sites from which you came to our website. Read more.

The Company may also apply a process of pseudonymization or depersonalization of Customer data to reduce the chances of their identification when using these data with the help of available technologies.

Purposes and Ways of Using Data

The company collects and uses personal information to manage customer relationships and improve the quality of service.

Examples of possible data use:

1. Order completion. The company uses personal data to verify the Client’s identity and the connection with the Order.
2. Support: answering customer questions or requests, providing assistance.
3. Marketing. The company uses Customer data for marketing purposes under the law. By accepting these Terms, you agree to receive from our notifications, agreements, order updates, and market information about new services, discounts, special offers, and any other information that the Company may find useful to you. When sending such messages, we include a link by which the Client can unsubscribe from receiving such messages in the future. In case of any problems associated with receiving marketing messages, the Client can email us at privacy@universewriters.com.
4. Research and improvement: use analytic tools to create new products and services and improve service functionality and quality.
5. Security, fraud detection, and prevention. The company uses information that may include personal data to prevent fraud and other illegal activities. The company also uses this information to investigate and detect fraud. The company may use personal data for risk assessment and security purposes, including the authentication of users and payments.
6. Company Activity. Conduct normal business activities, including company management, staff training, and quality control.
7. Legal issues and regulatory compliance. Implementation of existing laws, regulations, judicial orders, requests of state and law enforcement agencies to provide proper services, ensure Company protection, Customer protection, and effective settlement of disputes with Customers.

How Long We Ratain Your Data

We will store your information, which may include personal information, during the period necessary to provide you with the services, comply with applicable laws, resolve disputes with any parties, and for other purposes to conduct our business, detect and prevent fraud and other illegal activities.

We also store the personal information they provide in their user profiles for users that register on our website. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

In some cases, the Company may store certain data (e.g., website visit data) in a depersonalized or aggregated form. All personal data that we hold is subject to this privacy policy. If you have any questions about the specific period of storage of any personal data, please contact us using the contact details below.

What Rights You Have Over Your Data

If you want to know the personal data we store about you, or to supplement, correct, depersonalize or delete any incomplete, inaccurate, or outdated personal data, or want to stop the use, processing of your personal data by us, you can exercise such right under the law by contacting us at privacy@universewriters.com.

In certain cases, the request may be rejected by legitimate exceptions, for example, in cases where access to information opens access to the personal data of another person or when the company on a legal basis can not disclose such information.

Please note that the Company may need to identify you and request additional information to fulfill your requests.

You are not required to provide the personal information requested by the Company. Still, in the case of refusal to provide this information, in some cases, the Company will not be able to provide you with the service or will not be able to address questions you may have effectively.

You can view the website’s content without going through the registration procedure, but you must register to place an order.

You are solely responsible for the accuracy and completeness of all information you provide.

Data Security

To prevent unauthorized access or disclosure of Customer information and ensure its proper use, the Company uses reasonable and necessary physical, technical, and administrative security procedures during the collection and processing of information.

All online transactions are processed through secure and reliable online payment systems provided by Authorize.net. This eliminates the risk of credit card disclosure. However, the Company does not fully guarantee the disclosure of credit card details that may arise outside its control and/or without its fault.

In no event shall the company be liable for any direct or indirect damages arising from the illegal or unlawful use of your personal data by third parties. Therefore, it is important that you comply with the security rules and do not provide access to your registration data to a third party. You agree to protect information about your registration data, including login details (username and password). You are solely responsible for any visit to the website from your account.

The website may contain links, hyperlinks to other Internet sites that are not controlled or operated by the Company and are not covered by this privacy policy. The company is not responsible for the content of these websites or the offers, products, and services offered by them. We, therefore, advise you to read carefully the privacy policy and terms of use of each website you visit.

Dissemination of Information

The company transfers the personal data of Clients only in the following way:

1. Data transfer within the company – The company may share personal data with company entities in other countries for the purposes described in this privacy policy. Divisions of the Company are not entitled to use your personal data for other purposes. We require them to act under this Policy and use appropriate security measures to protect their personal data.

2. Data transfer to service providers – The company does not share Customer personal information with Writers. The information provided by the Customer in the order description and in the additional files required to complete the order immediately becomes visible to the Writers as soon as the order is paid. The company is not responsible for the information voluntarily disclosed by the Client when placing an Order and strongly recommends that the Client avoids including any personal or payment information. More information about this is specified in the Terms & Conditions and Confidential Policy.

During the provision of our services Company may use resources and servers located in various countries around the world, services of third-party organizations that provide services such as credit card processing, anti-fraud, Customer support, advertising and marketing, IT services, email services, managing Company websites, and their support. For this reason, you may transfer your personal information across international borders outside the country where you use our products and services, including in countries where there are no special laws on the protection of personal data or where are established different legal rules of data protection, for example, the United States of America. In such cases, we take the necessary steps to ensure that such transfer is legally based and that your personal data is properly protected per applicable law.

3. Compliance with legislation – We share personal information with law enforcement and other government agencies to the extent required by law or strictly necessary to prevent, detect or suppress criminal activity and fraud.

4. Transfer of data to other third parties – The company will never resell or transfer any of the Client’s personal information to third parties. If you choose to provide personal information to other companies, you will use the personal information under the privacy policies of those companies, which may differ from our company’s privacy policies and practices.

Changes to Privacy Policy

We have the right to amend the Cookies Policy, if the Cookies Policy is amended, a new version will be published on this website, and you can review it at any time.

Contact Information

If you have any questions or concerns about the privacy policy, collection & use of your data, you may contact us: privacy@universewriters.com.

All communications are treated as confidential. Upon receipt of any communication from you, our representative will contact you within a reasonable time and answer all your questions. We do our best to solve your problems in a timely and effective way.